If your package appears to be lost in transit, please contact us as soon as possible at thedreamsofher@gmail.com. We'll be happy to assist you by filing a claim with the shipping carrier when eligible.

Once your order has been shipped, Dreams of Her is not responsible for packages that are lost, delayed, or damaged by the shipping carrier. Any requests for refunds or replacements due to a lost package will be reviewed on a case-by-case basis after the carrier's investigation has been completed.

Once an order has been marked as delivered by the shipping carrier, Dreams of Her is not responsible for lost or stolen packages. If your tracking shows your package was delivered but you cannot locate it, we recommend checking with neighbors or your local post office and contacting the shipping carrier directly to file a claim.

While we do our best to get your order to you quickly, we are not responsible for shipping delays caused by USPS, UPS, or other carriers, including delays due to weather, holidays, or other circumstances beyond our control. Shipping charges are non-refundable for carrier delays.